I use to be a depositing player at Black Lotus before they went to strickly flash only. I told Hein about my problem with not being able to see the tournament page & I can't load many games and it takes a long time to get one game to load when it does load for me! Hein told me to delete my history, cache, etc.! I did all that & I still couldn't see the tourney page. Hein must've found out about what happened between the CS rep & me because he emailed me & he apologized to me about what that CS rep had done to me! I told Hein that I can't see the tournament page and I miss playing them! I also have a hard time loading the games! Some of the games don't load whatsoever and when they do load they take a long time to load! Over 2 minutes it takes to load one slot game! 'Why, so you can play the free play tourney?' I said 'Yes.' Then she closed the chat up on me! I was never so insulted! I asked her 'how do I go about playing the tournaments here in Black Lotus flash, when I click on the Tournaments, the page is blank.' The CS rep. which was a girl, who came to help me in the live chat. I did what they asked even though I've been denied bonus's ever since they changed their software & their casino look.

Two days ago I got an email from Hein & Gwen to open up my Labor-Day blue mountain card then go to live chat in Black Lotus & ask for my surprise gift. Since their casino is only Flash and no downloaded version any longer, I've never been able to see the tourney page and register to play a free play tourney within Black Lotus casino. I use to play the freeroll tournament's in Black lotus casino.

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